This policy outlines the terms and conditions regarding cancellations, refunds, and course transfers. By enrolling in any of our programs, students acknowledge and accept the provisions described herein.
1. Enrollment and Payments
Upon enrollment in any of our educational programs, the student agrees to our payment terms and confirms their commitment to participate in the course. All payments made are considered final and non-refundable, except in the specific circumstances detailed below.
2. Student-Initiated Cancellations
Students may request a cancellation of their enrollment within 7 calendar days of the purchase date, provided that:
- They have not accessed the full course content.
- They have not downloaded any certificate or accessed the final exam.
- They have not completed the first module of the course.
- If these conditions are met, a partial or full refund may be granted, subject to case-by-case evaluation.
3. Approved Refunds
If a refund is approved, it will be processed using the original payment method within 15 business days.
Refunds will not be issued if:
- The student has completed the first module of the course.
- The student has accessed the final exam or downloaded the course certificate.
- The refund request is submitted after the 7-day eligibility window.
4. Institution-Initiated Cancellations
Learning Trade Center of Florida reserves the right to cancel any course due to administrative, technical, or force majeure reasons. In such cases, the student will be offered the following options:
- Enrollment in another group or session of the same course.
- A full refund of the amount paid.
5. Course Changes or Transfers
Requests to change or transfer enrollment to another session of the same course are subject to availability and internal approval. An administrative fee may apply.
6. Free or Promotional Courses
Courses offered free of charge or obtained through special promotions are not eligible for refunds or transfers under any circumstances.
7. Refund and Cancellation Requests
All refund, cancellation, or course withdrawal requests must be submitted exclusively via email.
Please contact us at: Â support@learningtcf.com
Be sure to include the following details:
- Full name of the student
- Order number or enrollment ID
- Reason for the request
Each request will be reviewed individually, and a response will be provided in a timely manner.